Responsible Gaming at tvaje

1 Our Commitment to Responsible Gaming

tvaje believes that gambling, when approached correctly, is a legitimate and enjoyable form of entertainment — no different from attending a cricket match or going to the cinema. The vast majority of players who visit tvaje do so for fun, within affordable limits, and without any lasting negative impact on their lives. We want to keep it that way.

At the same time, we recognise that a small proportion of players may develop problematic gambling patterns over time, and that these patterns can have serious consequences for individuals and their families. tvaje is committed to providing an environment where those players can access help quickly, activate protective tools without friction, and take a break whenever they need to — without judgement and without delay.

Our responsible gaming programme is built on four principles:

• Prevention: Age verification, advertising standards, and default account limits that reduce the risk of gambling-related harm before it starts.
• Awareness: Clear, accessible information about problem gambling signs and the tools available to manage play.
• Intervention: Proactive monitoring of unusual account behaviour, with the ability for our support team to reach out to players showing risk indicators.
• Recovery: Robust self-exclusion options and signposting to external support organisations for players who need help beyond what tvaje can provide.

2 18+ Age Restriction & Verification 18+

tvaje operates a strict minimum age policy. Only players who are 18 years of age or older are permitted to register an account, make deposits, place bets, or play casino games on the platform. This is a non-negotiable policy that applies equally to all players across Bangladesh and every other market tvaje serves.

Age Verification Process

During the account registration process, all players are required to confirm that they are at least 18 years old by ticking an explicit declaration. However, self-declaration alone is not sufficient. tvaje conducts formal age and identity verification (Know Your Customer, or KYC) for all accounts before allowing withdrawals or higher deposit volumes. This process requires submission of:

• A valid Bangladesh National Identity Card (NID) showing date of birth, or a valid passport;
• A recent utility bill, bank statement, or government correspondence confirming residential address;
• A selfie photograph taken at the time of submission to confirm document ownership.

Accounts that fail or decline to complete age verification within the required timeframe will have their betting and withdrawal functions suspended until the process is successfully completed.

Underage Access Prevention

tvaje does not knowingly accept registrations from individuals under 18. If we have reason to believe that an account is being operated by an underage person — through information provided during KYC, unusual account activity, or reports from third parties — we will immediately suspend the account pending investigation, withhold all funds until the situation is resolved in compliance with applicable regulations, and cooperate fully with any law enforcement enquiry.

3 Player Protection Tools

tvaje provides a comprehensive set of account management tools designed to help you maintain control over your gambling activity at all times. All tools are accessible from within your account settings dashboard and take effect without requiring approval from customer support — you are in control.

Wager / Bet Limits

In addition to financial limits, tvaje allows players to set maximum single-bet stake limits on sports betting and maximum spin values on casino games. These limits cap the size of any individual bet or wager to an amount you define, providing granular control over in-session spending behaviour independent of your deposit cap.

Reality Check Notifications

tvaje's reality check feature sends you a periodic on-screen prompt displaying how long your current session has lasted and a summary of your net win or loss during that session. These prompts appear at set intervals and require you to actively acknowledge them before continuing play — a deliberate friction mechanism designed to keep you aware of time and money spent.

4 Self-Exclusion Options

Self-exclusion is the most powerful account restriction tool available on tvaje. When you self-exclude, your account is locked from all gambling activity for a defined period, and you are removed from all marketing and promotional communications for the duration. Self-exclusion is intended for players who feel they need a longer, more serious break from gambling.

Available Self-Exclusion Periods

• 6 months: A medium-term break suitable for players who have noticed early signs of problematic play and want to reset their relationship with gambling.
• 1 year: A longer period that allows significant time away from all gambling activity on tvaje.
• 3 years: For players who require an extended period of exclusion to address more significant concerns.
• Indefinite (permanent): A permanent self-exclusion with no automatic end date. This option is available to players who feel they should not gamble at all. Reinstatement requires a formal written request and a mandatory 6-month waiting period from the date of the original request.

How to Activate Self-Exclusion

Self-exclusion can be activated in two ways:

1. Via account settings: Log in to your tvaje account, go to Account Settings, select Responsible Gaming, choose Self-Exclusion, and select your desired period. The exclusion takes effect immediately upon confirmation.
2. Via support: If you are unable to access your account or prefer to speak to someone, email [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the duration you require. Our team will action the request within one hour during operational hours.

What Happens During Self-Exclusion

• Your account is immediately locked — you cannot log in, place bets, play casino games, or make deposits.
• Any pending withdrawal requests at the time of exclusion will continue to be processed and paid to your registered payment method.
• You will be removed from all tvaje marketing lists and will receive no promotional emails or SMS messages during the exclusion period.
• Your account data and balance are preserved securely for the duration of the exclusion.
• Self-exclusion periods cannot be shortened or reversed before the chosen end date — this is a deliberate feature, not a restriction.

5 Recognising Problem Gambling

Problem gambling develops gradually and is not always easy to recognise, particularly when you are personally involved. It affects people of all backgrounds, income levels, and professions — including regular tvaje players across Dhaka, Chittagong, Sylhet, and cities throughout Bangladesh. Awareness is the first and most important step toward addressing it.

Problem gambling is generally defined as gambling behaviour that disrupts or damages personal, family, or professional life. It is distinct from gambling for entertainment and is characterised by a loss of control over the frequency, duration, or financial scale of gambling activity.

Common Warning Signs

The following patterns may indicate that gambling is becoming a problem:

• Spending more money on gambling than you originally intended or can comfortably afford;
• Chasing losses — continuing to gamble to try to win back money that has already been lost;
• Gambling with money that was allocated for essential expenses such as rent, food, school fees, or household bills;
• Lying to family members, friends, or employers about the extent of your gambling or the money spent;
• Feeling restless, irritable, or anxious when you are not gambling or when you try to stop;
• Gambling as a way to escape personal problems, stress, anxiety, or feelings of sadness;
• Making repeated unsuccessful attempts to reduce or stop gambling;
• Neglecting personal responsibilities, relationships, work, or study because of time spent gambling;
• Borrowing money or selling possessions to fund gambling activity;
• Thinking about gambling almost constantly, even when doing other activities.

Experiencing one or more of these signs does not necessarily mean you have a gambling problem, but it does mean it is worth pausing to assess your relationship with gambling honestly — and taking action sooner rather than later.

6 Self-Assessment Checklist

The following questions are adapted from widely used gambling behaviour screening tools. Answer honestly — your responses are for your own reflection only and are not recorded or shared with tvaje. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or a gambling support service.

7 Getting Help & Support Resources

If you feel that gambling has become a problem — for yourself or someone you care about — please do not wait. Help is available, and reaching out is a sign of strength, not weakness. tvaje's support team is available 24 hours a day, seven days a week, and can assist with activating any of the protective tools described on this page as well as providing information about external specialist support services.

Responsible Gambling Guidance for Bangladesh Players

While Bangladesh does not currently have a nationally operated problem gambling helpline in the same form as some Western countries, the following general guidance applies to any player seeking support:

• Talk to a doctor or mental health professional: Gambling disorder is a recognised behavioural health condition. General practitioners, psychologists, and psychiatrists practising in Dhaka, Chittagong, and other major cities can provide referrals to appropriate counselling services.
• Contact a financial counsellor: If gambling has created financial difficulties, organisations such as Dutch-Bangla Bank, BRAC Bank, and other financial institutions in Bangladesh offer financial guidance services that may help with debt management and financial planning.
• Seek community support: Community and religious organisations across Bangladesh, including local mosque and temple communities, often provide informal support networks for individuals dealing with personal difficulties including compulsive behaviour.
• Use tvaje's self-exclusion tool: Removing access to the platform while seeking external help is a practical and immediate step. See Section 4 for full details on how to self-exclude.

8 Parental Controls & Underage Protection

tvaje is strictly an adult platform. We expect all registered players to ensure that minors in their household do not have access to their tvaje account, login credentials, or any devices on which the tvaje platform is regularly accessed. This is a shared responsibility between tvaje and our players.

Steps Parents and Guardians Should Take

• Keep login credentials private: Do not share your tvaje username or password with anyone, including children and teenagers. Use a unique, complex password and enable two-factor authentication on your account.
• Use device-level parental controls: Most smartphones, tablets, and desktop operating systems (Android, iOS, Windows) include built-in parental control features that allow you to restrict access to specific websites and applications. Activate these controls on any device that children may use.
• Enable browser-level filtering: Internet service providers and mobile data operators in Bangladesh offer family filtering tools that can block access to gambling websites at the network level. Contact your ISP or mobile carrier for details.
• Log out after each session: Always log out of your tvaje account after each gaming session, particularly on shared or family devices. Do not use the "remember me" or automatic login options on devices accessible to children.
• Keep deposit method details secure: Do not store bKash PINs, Nagad account details, or payment card information in accessible locations. Minors with access to payment credentials could potentially make unauthorised deposits.

What tvaje Does to Prevent Underage Access

• Mandatory age declaration at account registration;
• KYC identity verification requiring government-issued photographic ID for all withdrawing accounts;
• Monitoring of account activity patterns that may suggest age misrepresentation;
• Immediate suspension and investigation of any account where underage access is suspected;
• Zero-tolerance policy on underage gambling with full cooperation with any relevant investigative authority.