tvaje Frequently Asked Questions

Creating a tvaje account is straightforward and takes under two minutes. Visit the tvaje Login page, click the registration option, and fill in your email address, a secure password, and your date of birth to confirm you are 18 or older. Once you submit the form, you will receive a confirmation email — click the verification link inside to activate your account. You can start exploring the platform immediately, though full KYC verification is required before your first withdrawal is processed.

tvaje requires three types of documents to complete KYC (Know Your Customer) verification. First, a valid photo ID — your Bangladesh National Identity Card (NID) or a valid passport showing your full name and date of birth. Second, a proof of address document such as a recent utility bill, bank statement from Dutch-Bangla Bank, BRAC Bank, or Sonali Bank, or any official government correspondence dated within the last three months. Third, a live selfie photograph taken at the time of submission to confirm you are the document owner. Upload all three via the Account Settings section of your tvaje dashboard.

tvaje typically completes KYC verification within 24 to 48 hours of receiving all required documents. In most cases during standard business hours, verification is completed considerably faster — often within a few hours. If your submission is incomplete or a document is unclear, our team will contact you at your registered email address with specific guidance on what needs to be resubmitted. Ensuring your NID or passport photo is well-lit and fully legible significantly speeds up the process.

To reset your tvaje password, go to the tvaje Login page and click the "Forgot Password" link below the login form. Enter the email address associated with your account and you will receive a secure password reset link within a few minutes. Click the link in the email, enter your new password, and confirm it. If you do not receive the reset email within five minutes, check your spam or junk folder. For further assistance, contact [email protected] with your registered username.

No. tvaje strictly enforces a one-account-per-player policy. Each player is permitted a single registered account. Creating duplicate or multiple accounts is a violation of the Terms & Conditions and may result in the suspension of all associated accounts and the forfeiture of any bonus funds. If you believe a duplicate account was created in error, or if you have difficulty accessing your original account, please contact our support team at [email protected] to resolve the situation without penalty.

To close your tvaje account permanently, send an email to [email protected] with the subject line "Account Closure Request", including your registered username and the reason for closure. Our team will process the request within 48 hours. Any remaining balance in your account will be withdrawn to your registered payment method before closure is finalised. If you are closing your account due to gambling concerns, we strongly encourage you to consider our self-exclusion option instead — it preserves your account data while blocking access for your chosen period.

Depositing via bKash on tvaje is quick and fully in BDT ৳. Log in to your tvaje account, navigate to the Deposit section in your account dashboard, and select bKash as your payment method. You will be shown a tvaje bKash merchant number and a reference code. Open your bKash app or dial *247#, choose "Send Money" or "Payment", enter the tvaje merchant number and the reference code, and confirm the transaction with your bKash PIN. Your tvaje account balance is typically credited within seconds of the bKash transaction being confirmed.

bKash deposits on tvaje are processed in real time and appear in your account balance almost instantly — usually within 30 seconds of the bKash transaction being confirmed on your phone. In rare cases during peak periods, crediting may take up to five minutes. If your balance has not updated after ten minutes and you have received a successful confirmation message from bKash, please contact our support team with your bKash transaction ID and we will resolve it promptly.

The minimum deposit on tvaje is ৳500 BDT, applicable across all supported payment methods including bKash, Nagad, Rocket, and Upay. The minimum withdrawal amount is ৳1,000 BDT. These thresholds are set to ensure payment processing is cost-effective for players and to keep transaction fees minimal. There is no maximum single deposit limit for standard verified accounts, though higher amounts may require additional verification steps as part of our anti-money-laundering compliance procedures.

tvaje does not charge any platform-side fees on deposits or withdrawals for standard transactions made via bKash, Nagad, Rocket, or Upay. Your BDT ৳ balance reflects the full amount deposited. However, your mobile banking provider — bKash, Nagad, or Rocket — may apply their own standard transaction fees, which are governed by their respective fee schedules and outside tvaje's control. We recommend checking your mobile banking app for applicable charges before initiating a transaction.

Withdrawal requests on tvaje are reviewed and processed within 1 to 3 business hours for fully verified accounts during operational hours. Once approved, funds are sent to your nominated bKash, Nagad, Rocket, or Upay number and typically arrive within minutes of dispatch. First-time withdrawals and larger amounts may be subject to an additional security review, which can extend processing to 24 hours. Completing your KYC verification in full before requesting a withdrawal ensures the fastest possible processing time.

For security and anti-fraud compliance, tvaje requires that withdrawals are returned to the same payment method and account number used for the original deposit. This means if you deposited using a specific bKash number, your withdrawal must go back to that same number. This policy protects players from unauthorised fund redirection. If you need to update your registered payment method — for example, if you have changed your bKash number — please contact [email protected] to complete the necessary verification steps before requesting a withdrawal.

tvaje covers a wide range of cricket betting markets including BPL (Bangladesh Premier League), IPL (Indian Premier League), ICC T20 World Cup, ICC Cricket World Cup, bilateral Test and ODI series featuring the Bangladesh Tigers, and major domestic T20 leagues worldwide. Markets include match winner, top batsman, top bowler, total runs, over/under lines, player props, and live in-play betting with odds that update ball by ball throughout each match. All odds are displayed in decimal format with BDT ৳ stakes.

Yes. All slot games available on tvaje are supplied by internationally certified game studios including Pragmatic Play, NetEnt, Microgaming, and Spribe, among others. Each game uses a certified Random Number Generator (RNG) that has been independently audited to ensure fair, unbiased outcomes on every spin. The Return to Player (RTP) percentage for each slot is displayed within the game's information panel — most titles on tvaje carry RTPs between 94% and 97%, which is standard for certified online slots from reputable studios.

tvaje is fully optimised for mobile play and works seamlessly on Android and iOS smartphones and tablets via any modern mobile browser — no app download is required. The mobile interface automatically adapts to your screen size, delivering the same full range of slots, live casino games, and cricket betting markets available on desktop. For the best experience on mobile, we recommend using the latest version of Chrome on Android or Safari on iOS, connected to a stable Wi-Fi or 4G network.

tvaje's live casino section features real-time games streamed with live dealers, including Live Blackjack, Live Roulette, Live Baccarat, Live Teen Patti, Live Andar Bahar, and game show titles such as Crazy Time and Deal or No Deal Live. These games are powered by Evolution Gaming and Ezugi — two of the most widely respected live casino providers in the world. Tables are available 24 hours a day, including during Eid, Durga Puja, and all Bangladesh public holidays, with BDT ৳ betting limits to suit all player levels.

The minimum single bet on cricket markets at tvaje is ৳50 BDT, making it accessible for players who prefer lower-stakes wagering. Maximum bet limits vary by market type and the specific match — pre-match maximums are typically higher than in-play limits. For major tournaments like the T20 World Cup or IPL, higher stake limits are available for verified accounts. All bet amounts are displayed and confirmed in BDT ৳ before your wager is placed, so you always know exactly what you are staking.

tvaje offers a welcome bonus for new players on their first qualifying deposit in BDT ৳. The current welcome offer is detailed on the Rewards page and is subject to change around major events such as the BPL season, IPL, and the ICC T20 World Cup. New players must opt in during registration or at the time of their first deposit to qualify. Full terms including the minimum deposit amount, eligible games, and wagering requirements apply — always review the current offer terms on the Rewards page before claiming.

A wagering requirement (also called a playthrough requirement) means you must bet a specified multiple of your bonus amount before the bonus converts to real, withdrawable cash. For example, if you receive a ৳1,000 bonus with a 30x wagering requirement, you need to place ৳30,000 in total qualifying bets before the bonus funds become withdrawable. On tvaje, wagering progress is tracked in real time and visible in your account dashboard. Different game types contribute differently — slots typically count 100%, while table games may count at a lower percentage. Always check the specific terms for each bonus offer.

Yes, tvaje runs free spin promotions for slot players, typically tied to new game launches from providers like Pragmatic Play and NetEnt, as well as seasonal events such as Pohela Boishakh (Bengali New Year), Eid, and major sports tournaments. Free spin offers are announced via the Rewards page and through email communications to opted-in players. Winnings from free spins are typically credited as bonus funds subject to wagering requirements before they can be withdrawn. Check the Rewards page regularly for the latest free spin availability.

tvaje rewards regular players through a loyalty programme where real-money wagering on eligible games earns loyalty points. Points accumulate in your account and can be redeemed for bonus credit, free spins, or exclusive rewards at certain point thresholds. Higher activity levels unlock VIP tiers that come with dedicated account management, faster withdrawal processing, higher deposit and withdrawal limits, and personalised bonus offers tailored to your preferred game types. Full details of the current programme structure are available on the Rewards page.

Bonuses on tvaje may be cancelled or removed for several reasons: the wagering requirement was not completed before the bonus expiry date; a withdrawal was requested before wagering was fulfilled (which forfeits any active bonus); the account was found to have violated the one-account policy; or the bonus was claimed in a manner inconsistent with its specific terms and conditions. If you believe your bonus was removed in error, contact [email protected] with your account username and bonus reference number and our team will investigate promptly.

tvaje is a safe and reliable online casino and sports betting platform that uses 256-bit SSL encryption to protect all player data and financial transactions. All games on the platform are supplied by internationally certified studios and use verified RNG technology to guarantee fair outcomes. tvaje employs responsible gaming tools including deposit limits, session time limits, time-out features, and self-exclusion — all standard features of a trustworthy operator committed to player protection. Your personal and financial data is stored securely and never shared with third parties without your consent.

tvaje is an internationally operated platform serving English-speaking players in Bangladesh. Online gambling regulation varies significantly across different countries and jurisdictions, and individual players are responsible for understanding the laws applicable to them in their own country of residence. tvaje does not make specific legal claims regarding the regulatory status of gambling in Bangladesh. We encourage all players to research their local laws before registering. For guidance, consult a qualified legal professional familiar with Bangladeshi law.

The minimum age to register and play on tvaje is 18 years old. This is an absolute, non-negotiable requirement that applies to all players regardless of location. During registration, all players must confirm they are at least 18 years of age. Formal age verification via government-issued photo ID (Bangladesh NID or passport) is required before any withdrawals are processed. Any account found to be operated by a person under 18 will be immediately suspended, and all funds will be withheld pending investigation. tvaje takes underage gambling extremely seriously.

All responsible gaming tools on tvaje are accessible directly from your account dashboard without needing to contact customer support. Log in to your tvaje account, navigate to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits in BDT ৳, configure session time limits with optional reality check notifications, activate a time-out of 24 hours to 30 days, or initiate a longer self-exclusion period. Limit reductions take effect instantly; increases require a mandatory 7-day cooling-off period.

Self-exclusion on tvaje locks your account from all gambling activity for a period you choose: 6 months, 1 year, 3 years, or indefinitely. To activate it, go to Account Settings, select Responsible Gaming, and choose Self-Exclusion, then confirm your chosen period. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your registered username — our team will action it within one hour. During self-exclusion your balance is preserved, pending withdrawals are paid out, and all marketing communications are stopped. Self-exclusion periods cannot be reversed early.

tvaje customer support is available 24 hours a day, 7 days a week, including all Bangladesh public holidays. The primary contact channel is email: [email protected]. When writing to us, include your registered username, a clear description of your query, and any relevant transaction IDs or screenshots to help us resolve your issue as quickly as possible. For responsible gaming requests such as deposit limit changes, time-outs, or self-exclusion, include "Responsible Gaming Request" in the subject line to ensure your email is prioritised by the appropriate team.